Customer Service

“All Suzanne Brown Jewelry is designed and created by myself, and I guarantee the craftsmanship and materials of my jewelry, and that all characterizations and descriptions are accurate. If you decide you do not want a jewelry piece after purchase, you may return it within seven days from date you received it as long as the item has not been worn, and is returned in original condition – see Return Policy. Only items in their original and unused condition may be returned. The price, minus any shipping charges and credit card fees, will be refunded gladly.”
— Suzanne Brown

Guarantee:
All Suzanne Brown Jewelry is guaranteed to be free from defects in craftsmanship and materials on delivery. Suzanne Brown Jewelry also guarantees that the craftsmanship and materials used are exactly as described in the characterizations and descriptions of each piece.

Return Policy for Non-commissioned Currently Available Jewelry:
Non commissioned currently available jewelry that is not created as a special or custom order may be returned for refund, credit or exchange within seven days of date received as long as the item is in its original, unused condition, with no missing, broken, or exchanged stones, and the finish of both metal and stone(s) is unscratched and unmarred.

Call before returning the item to obtain a return authorization number, otherwise the package cannot be accepted. Any scratched, altered, blemished, used/worn or broken items are not eligible for a refund or exchange unless the damage occurred during the original shipment, or unless the item(s) were flawed due to fabrication error.

Return Policy for Custom Order or Commissioned Jewelry:
Pieces that are created as a special order or commissioned order is not returnable unless a piece has a defect due to damage that occurred during the original shipment, or unless the item(s) were flawed due to fabrication error.

Suzanne Brown Jewelry guarantees that all special order or commissioned order pieces will match the final design you approved including the dimensions, type of stone(s) and metals (gold or silver). Note that all handmade jewelry will differ slightly due to the nature of the craft and may include minor variations in the overall size of the piece(s) and/or minor differences in the stone colors and shape.

Delivery Time:
All items that are in stock will be shipped within one to five days of payment confirmation. Custom and commission orders are usually delivered between two to six weeks of order depending on material availability and design considerations. A firm estimate of delivery will be discussed at time of order.

Shipping:
All jewelry is shipped USPS Express Mail, insured, using the U.S. Postal Service (USPS) and requires customer signature on delivery. USPS Express Mail is normally received next day with guaranteed delivery within two business days. If you are not available to accept delivery the USPS will leave a notice allowing you to have the package redelivered or to pick it up at the post office. If purchase is made with a credit card, shipment will be made only to the address verified by PayPal. We do not ship to P.O. Boxes, APOs or FPOs. Should you require shipment to an alternative address for a gift or other reason, please call or email for alternative solutions.

Share on FacebookShare on Google+Share on LinkedInPin on PinterestTweet about this on Twitter